Shipping Policy

Introduction

This Shipping Policy governs all delivery, processing, and logistics rules for cosmetic and beauty product orders placed on our official website. This policy applies to all global customers and all orders placed on our platform. We provide standardized, efficient, and cost-free global shipping services to deliver high-quality beauty products to customers worldwide with stable and predictable delivery cycles.

Order Processing Time

All valid and fully paid orders will be processed, packed, and prepared for shipment within 1 to 3 business days. Our warehouse team conducts strict product inspection, packaging reinforcement, and order verification before dispatching packages to ensure product integrity and order accuracy. Orders placed on weekends, holidays, or during platform maintenance periods will be processed sequentially on the next working business day.

Global Shipping Service & Benefits

We offer permanent free worldwide shipping for all orders with no minimum purchase requirement. No shipping fees, handling fees, or hidden logistics charges will be applied to any order placed on our website. We provide unified standard global delivery services for all regions, ensuring consistent and reliable logistics experience for every global customer.

Standard Delivery Time

All packages adopt unified standard global shipping with a fixed delivery cycle of6 to 12 business days after shipment. The overall delivery timeline covers international transit, customs clearance, and local regional distribution processes. Delivery time is estimated based on normal logistics conditions and may have minor fluctuations due to regional customs inspections, local logistics efficiency, and uncontrollable external factors.

Currency Settlement Standard

All product pricing, order settlement, and service charging on our official website are uniformly settled in USD (United States Dollar). All order transaction data, invoice information, and refund records will be displayed and calculated based on US dollars to ensure consistent and transparent settlement standards for global users.

Order Tracking Service

Once your order is dispatched, we will generate an official tracking number and update the logistics information synchronously on our website. Customers can check real-time transportation status, package progress, and delivery updates through the order details page. We recommend customers monitor logistics trends regularly to ensure smooth package reception.

Customs and Duties Notice

Customers are responsible for complying with the local import policies, commodity supervision regulations, and tax standards of their receiving country or region. Any import duties, customs clearance fees, or related administrative charges incurred during cross-border transportation shall be borne by the customer independently. We will not undertake any additional costs and losses caused by local customs supervision requirements.

Undeliverable and Returned Packages

Packages returned due to incorrect receiving address, long-term unclaimed status, customer refusal of receipt, or personal reasons will follow unified after-sales processing rules. Secondary shipping fees will not be charged for platform-supported logistics issues, while repeated delivery costs caused by personal customer reasons shall be borne by the customer.

Extended Return Window

We support a 60-day return period for all eligible unused and unopened beauty products from the date of package delivery. All return applications submitted within the valid 60-day window will be reviewed and processed in accordance with our official Refund Policy, providing customers with a longer and more flexible after-sales guarantee cycle.

Refund Processing Timeline

Once a return application is approved and the returned product passes warehouse inspection, we will complete the refund initiation within5 to 10 business days. The final arrival of funds is subject to the processing cycle of the official payment channel and financial institution, which is beyond our control.

Policy Revision and Update

We reserve the right to update and revise this Shipping Policy in accordance with logistics service upgrades, international shipping rule adjustments, and platform operation optimization. The updated terms will take effect immediately after being published on the official website. Continued use of our website and placement of orders constitute recognition and acceptance of the latest shipping rules.

Contact and Support

If you have any inquiries about shipping progress, delivery cycle, logistics exceptions, and policy rules, please contact our official customer service team. We will respond to and resolve your questions within 24 hours.