Accessibility Statement

Our Commitment

We are firmly committed to digital accessibility and inclusivity for all users, including individuals with visual, auditory, motor, cognitive, and neurological disabilities. Our core goal is to ensure that every visitor can freely browse, shop, and obtain information on our cosmetics and beauty website with equal, barrier-free, and user-friendly access experience. We continuously optimize website functions, page presentation, and operating logic to adhere to mainstream digital accessibility standards and provide inclusive services for all global customers.

Accessibility Standards Compliance

Our website is designed and optimized in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, covering perceivable, operable, understandable, and robust web content principles. We actively adjust page color contrast, text display, element layout, and interactive functions to reduce browsing obstacles for users with special access needs. All public pages, product display content, shopping functional modules, and policy explanation pages on the site are continuously updated and rectified to improve overall accessibility levels.

Accessible Website Features

We have launched a variety of barrier-free browsing optimization functions to improve user experience. The website supports clear text display and adjustable font sizes to help users with visual impairments read content smoothly. All core page elements have reasonable color contrast settings to avoid blurred identification caused by low saturation and similar color matching. The website supports standard keyboard navigation operation, allowing users to complete page browsing, product selection, and order viewing without relying on a mouse. In addition, we optimize page structure hierarchy, streamline operation steps, and ensure clear and logical content presentation to reduce cognitive browsing barriers.

Ongoing Optimization & Maintenance

Digital accessibility optimization is a continuous iterative process. We regularly conduct accessibility testing, page inspection, and functional evaluation on the entire website. Our technical and operation teams continuously repair potential accessibility defects, optimize incompatible display scenarios, and upgrade barrier-free interactive functions during platform version updates and page revisions. We keep learning and updating accessibility standards to adapt to changing user needs and industry specifications.

Known Limitations

Although we actively promote full-site accessibility optimization, individual third-party embedded content, external link pages, and historical updated module elements may still have minor accessibility limitations temporarily. We are accelerating the rectification and upgrade of all non-compliant parts, and strive to realize full barrier-free coverage of all website functions and content in the shortest time. All existing limitations will not affect users’ core browsing, shopping, and after-sales service rights.

User Feedback & Support

We welcome and value all user feedback on website accessibility experience. If you encounter browsing obstacles, inaccessible functions, unreasonable page settings, or have optimization suggestions during your visit, please contact our official customer service team in time. We will collect, verify, and feed back all valid accessibility opinions within 24 hours, and incorporate reasonable suggestions into our subsequent website optimization plans to continuously improve the inclusive experience of the platform.

Statement Revision

We reserve the right to update and revise this Accessibility Statement according to website function upgrades, accessibility standard iterations, and service optimization adjustments. The latest revised content will be published on the official website and take effect immediately. Users’ continued access to and use of the website will be deemed as recognition of the latest barrier-free service rules.