Refund Policy


Introduction

This Refund Policy clearly outlines the terms, conditions, and procedures for refund requests on all cosmetic and beauty product orders placed on our official website. This policy applies to all global customers, discounted orders, and free shipping orders on our platform. We aim to provide a fair, transparent, and customer-friendly refund process while protecting legitimate operational rights. By placing an order on our website, you fully acknowledge and agree to abide by the rules stated in this Refund Policy.

General Refund Eligibility

All refund applications must comply with the unified service standards of our beauty store. Eligible refund scenarios include defective products caused by production quality issues, incorrect item shipment, missing items in orders, and damaged goods during international transportation. For customer-initiated voluntary refunds due to personal preference, dissatisfaction with product style, or unnecessary purchases, applications are acceptable only if the products are unopened, unused, intact in original packaging, and resalable. All refund requests must be submitted within 30 calendar days from the date of package delivery. No overdue applications will be accepted.

Ineligible Refund Situations

We reserve the right to reject refund applications that do not meet regulatory requirements. Refunds will not be approved for products with opened packaging, used traces, damaged appearance, altered ingredients, or incomplete accessories caused by personal use. Products damaged due to improper personal storage, accidental collision, or artificial damage are not eligible for refunds. Final-sale promotional items are non-refundable unless quality defects exist. We also reject malicious refund requests, repeated fraudulent applications, and unreasonable refund demands that violate platform rules and industry standards.

Discounted Order Refund Rules

All products on our website participate in full-site discount activities, and all refund rules fully apply to discounted orders. For partial order refunds, the refund amount will be calculated based on the actual discounted unit price of the corresponding product and the actual paid amount by the customer. For full order refunds, the total refund amount is subject to the final actual payment amount after all discounts. No refund will be given for virtual discounts, activity benefits, or preferential differences. All discount rules are fixed and non-negotiable during the refund process to ensure fair treatment for all customers.

Shipping Fee Refund Provisions

Our platform provides permanent free worldwide shipping with no minimum order requirement for all orders. Since no shipping fee is charged to customers, no shipping fee refund will be issued under any circumstances. For eligible quality-related returns and exchanges, we will bear the return shipping cost for qualified applications. For customer voluntary returns without quality problems, the return shipping expense shall be borne by the customer independently, and no additional shipping subsidy will be provided.

Returned Product Inspection Standards

All returned products will undergo strict professional inspection after being received by our warehouse. For quality problem returns, we will verify product defects, damage degree, and shipment errors to confirm the validity of the refund application. For personal voluntary returns, we will check product integrity, packaging completeness, and usage status. Only products that pass the inspection will enter the formal refund processing procedure. We will issue a detailed inspection result notification to customers within 3 working days after receiving the returned goods.

Refund Processing Procedure

Customers need to submit refund applications through the official customer service channel and provide valid order numbers, product pictures, and relevant proof materials as required. Our team will review the application qualification within 1 to 3 working days. After the application is approved and (if applicable) the returned products are received and inspected, we will initiate the official refund procedure. The refund will be returned strictly through the original payment channel used for order payment. We will not change the refund channel arbitrarily to ensure fund safety.

Refund Arrival Time

Once the refund is successfully initiated, the specific arrival time depends on the processing cycle of the customer’s payment platform and bank institution. In most cases, refunds will arrive within 3 to 7 business days. Individual special payment channels may require up to 10 business days for processing. We are not responsible for fund delays caused by third-party payment platforms, bank system maintenance, or regional financial policy restrictions.

Partial Refund & Order Adjustment Rules

Customers can apply for partial refunds for individual defective or incorrect items in a single order without affecting the validity of other product transactions in the same order. After partial refund completion, the order will be marked as partially completed, and no repeated refund application for the same item will be accepted. If customers need to adjust order contents, they can cancel the order and re-place a new order before shipment, which does not affect subsequent refund rights and interests of new orders.

Policy Revision & Update

We reserve the right to update, revise, and optimize this Refund Policy according to platform operation adjustments, international cross-border e-commerce rules, and industry standard upgrades. The latest policy content will be published on the official website and take effect immediately. Continued use of our website and continued placement of orders after policy updates are deemed as automatic acceptance of the latest refund terms.

Contact & Consultation

If you have any questions about refund eligibility, processing procedures, progress inquiry, and rule interpretation, please contact our official customer service team. We will respond to your consultation and solve your order refund problems within 24 hours.